{"id":8596,"date":"2015-09-16T12:01:14","date_gmt":"2015-09-16T10:01:14","guid":{"rendered":"https:\/\/www.mates.it\/supporto\/servizi-offerti\/sale-support\/"},"modified":"2023-09-01T23:44:02","modified_gmt":"2023-09-01T21:44:02","slug":"support","status":"publish","type":"page","link":"https:\/\/www.mates.it\/en\/about-us\/services-offered\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lm14gbfv-04b7e2457deeb1e565e413133165db95\">\n#top .av-special-heading.av-lm14gbfv-04b7e2457deeb1e565e413133165db95{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lm14gbfv-04b7e2457deeb1e565e413133165db95 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lm14gbfv-04b7e2457deeb1e565e413133165db95 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lm14gbfv-04b7e2457deeb1e565e413133165db95 av-special-heading-h1  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first  custom-h1-title'><h1 class='av-special-heading-tag '  >Support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lm14gt8x-88556423fe66d5eec0be3f795a9be190 '  ><div class='avia_textblock' ><p>The first approach with Mates usually takes place via a technical sales manager, as soon as he receives contact from the interested potential customer. Starting from a telephone analysis, the sales person will then be able to clarify the first doubts, also thanks to a joint assessment to identify the most suitable products to achieve the set objectives. In some scenarios, it is advisable to plan an initial visit to the customer&#8217;s premises to understand the real situation, estimate the quantities required and conduct tests using product samples. Thanks to an established network of agents and consultants distributed nationally and internationally, Mates guarantees optimal support that exceeds the customer&#8217;s expectations.<\/p>\n<p>Once this initial phase is completed, it is possible to proceed with the formulation of a customised quote for the customer. Once the order is confirmed, the logistics department will prepare the goods, followed by the dispatch and delivery phase to the customer.<\/p>\n<p>After the first purchase, we always ask the customer to provide feedback to help us assess the level of satisfaction achieved. Regular monitoring is essential to conduct an analysis of the results obtained and to pursue continuous improvement of the quality of our products.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-av_hr-91d7ccd583a503147498e120fee2ff9b hr-default  avia-builder-el-3  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-6847320537dae5f2b73f68d7cdd14490\">\n.avia-image-container.av-av_image-6847320537dae5f2b73f68d7cdd14490 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-6847320537dae5f2b73f68d7cdd14490 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-6847320537dae5f2b73f68d7cdd14490 av-styling- avia-align-center  avia-builder-el-5  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-17551 avia-img-lazy-loading-not-17551 avia_image ' src=\"https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi.jpg\" alt='supporto_servizi' title='supporto_servizi'  height=\"190\" width=\"1000\" srcset=\"https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi.jpg 1000w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-300x57.jpg 300w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-768x146.jpg 768w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-705x134.jpg 705w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>With an established network of agents and consultants distributed nationally and internationally, Mates guarantees optimal support that exceeds customer expectations.<\/p>\n","protected":false},"author":1,"featured_media":17551,"parent":8549,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-8596","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/pages\/8596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/comments?post=8596"}],"version-history":[{"count":0,"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/pages\/8596\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/pages\/8549"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/media\/17551"}],"wp:attachment":[{"href":"https:\/\/www.mates.it\/en\/wp-json\/wp\/v2\/media?parent=8596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}