{"id":9208,"date":"2015-09-16T12:01:14","date_gmt":"2015-09-16T10:01:14","guid":{"rendered":"https:\/\/www.mates.it\/supporto\/servizi-offerti\/soutien-a-la-vente\/"},"modified":"2023-09-01T23:54:06","modified_gmt":"2023-09-01T21:54:06","slug":"soutien","status":"publish","type":"page","link":"https:\/\/www.mates.it\/fr\/a-propos-de-nous\/services-proposes\/soutien\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-0  el_before_av_hr  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lm14tdou-f7182126d8b1c9adac8cc17a355bd868\">\n#top .av-special-heading.av-lm14tdou-f7182126d8b1c9adac8cc17a355bd868{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lm14tdou-f7182126d8b1c9adac8cc17a355bd868 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lm14tdou-f7182126d8b1c9adac8cc17a355bd868 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lm14tdou-f7182126d8b1c9adac8cc17a355bd868 av-special-heading-h1  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first  custom-h1-title'><h1 class='av-special-heading-tag '  >Soutien<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lm14ts9k-8c6cb15a91b502f475c7bf51da5c6adb '  ><div class='avia_textblock' ><p>La premi\u00e8re approche avec Mates se fait g\u00e9n\u00e9ralement par l&rsquo;interm\u00e9diaire d&rsquo;un responsable technico-commercial, d\u00e8s qu&rsquo;il est contact\u00e9 par le client potentiel int\u00e9ress\u00e9. A partir d&rsquo;une analyse t\u00e9l\u00e9phonique, le commercial sera en mesure de clarifier les premiers doutes, gr\u00e2ce \u00e9galement \u00e0 une \u00e9valuation conjointe pour identifier les produits les plus appropri\u00e9s pour atteindre les objectifs fix\u00e9s. Dans certains cas, il est conseill\u00e9 de pr\u00e9voir une premi\u00e8re visite chez le client afin de comprendre la situation r\u00e9elle, d&rsquo;estimer les quantit\u00e9s n\u00e9cessaires et d&rsquo;effectuer des tests \u00e0 l&rsquo;aide d&rsquo;\u00e9chantillons de produits. Gr\u00e2ce \u00e0 un r\u00e9seau bien \u00e9tabli d&rsquo;agents et de consultants r\u00e9partis au niveau national et international, Mates garantit un soutien optimal qui d\u00e9passe les attentes du client.<\/p>\n<p>Une fois cette phase initiale achev\u00e9e, il est possible de proc\u00e9der \u00e0 la formulation d&rsquo;un devis personnalis\u00e9 pour le client. Une fois la commande confirm\u00e9e, le service logistique se charge de la pr\u00e9paration de la marchandise, suivie de la phase d&rsquo;exp\u00e9dition et de livraison au client.<\/p>\n<p>Apr\u00e8s le premier achat, nous demandons toujours au client de nous faire part de ses commentaires pour nous aider \u00e0 \u00e9valuer le niveau de satisfaction atteint. Un suivi r\u00e9gulier est indispensable pour analyser les r\u00e9sultats obtenus et poursuivre l&rsquo;am\u00e9lioration continue de la qualit\u00e9 de nos produits.<\/p>\n<\/div><\/section><\/p><\/div><div  class='hr av-av_hr-91d7ccd583a503147498e120fee2ff9b hr-default  avia-builder-el-3  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-2730c8fe5595c87006fa0507e81d64c9\">\n.avia-image-container.av-av_image-2730c8fe5595c87006fa0507e81d64c9 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-2730c8fe5595c87006fa0507e81d64c9 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-2730c8fe5595c87006fa0507e81d64c9 av-styling- avia-align-center  avia-builder-el-5  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-17552 avia-img-lazy-loading-not-17552 avia_image ' src=\"https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi.jpg\" alt='supporto_servizi' title='supporto_servizi'  height=\"190\" width=\"1000\" srcset=\"https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi.jpg 1000w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-300x57.jpg 300w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-768x146.jpg 768w, https:\/\/www.mates.it\/wp-content\/uploads\/supporto_servizi-705x134.jpg 705w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gr\u00e2ce \u00e0 un r\u00e9seau bien \u00e9tabli d&rsquo;agents et de consultants r\u00e9partis au niveau national et international, Mates garantit un soutien optimal qui d\u00e9passe les attentes des clients.<\/p>\n","protected":false},"author":1,"featured_media":17552,"parent":9161,"menu_order":1,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-9208","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/pages\/9208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/comments?post=9208"}],"version-history":[{"count":0,"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/pages\/9208\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/pages\/9161"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/media\/17552"}],"wp:attachment":[{"href":"https:\/\/www.mates.it\/fr\/wp-json\/wp\/v2\/media?parent=9208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}