Pre-sale assistance is aimed at potential new customers and those who need to start from scratch a new production process. This service is provided by a network of agents and sellers spreaded throughout the country and abroad, able to ensure a technical and commercial support in order to satisfy all customer expectations. Starting from a telephone analysis we can clarify doubts about the design, also thanks to an accurate study about the best items to achieve the target. After, an exit on the field with samples allows to verify the real situation, evaluate the price/quality ratio of recommended products, then conclude with the elaboration of customer’s quotation.
Post-sale assistance, instead, is primarily aimed to show an interest towards customers after their products purchaising, eveng through Customer Relationship Management (CRM) systems. It includes the request of a customer’s feedback to understand the degree of satisfaction about the products sold; a periodic customer control is necessary to elaborate an analysis about the results obtained, in order to seek a continuous improvement in the quality of the manufactured products.